We use 100% soy wax, which is natural, vegan, non toxic, cruelty-free, sustainable, and does not use any animal derived ingredients. We use cotton wicks free of metal, zinc, and lead.

No, currently do not ship outside of the USA.

It may take up to 48 hours after an order has shipped for tracking information to appear. If "track item" is not shown next to each of your item ordered, your order is still in process. You will receive a shipment confirmation email once your item(s) is shipped.

The 7oz candle works well in a smaller space, such as bedroom, bathroom, office, and kitchen. The 14oz candle works well in average sized spaces, such as living/dining room and family room. Larger rooms or workspaces with open floor plan and/or lofty ceilings may need multiple candles for a higher fragrance intensity.

We use a high-quality fragrance oil that contains essential oil components and gives high performance for our soy wax candles. In addition, the fragrance oil is phthalate-free and is free of carcinogens, toxins, and other hazardous chemicals. We do not use straight essentials oils because we believe fragrance oil is better use for our soy wax candles for a stronger scent throw.

Items from your order or your entire order may be canceled if there are errors when verifying your billing information or if your item(s) have sold out. We apologize for the inconvenience. You will not be charged for any canceled items. You will receive an email explaining the reason of the cancellation.

Orders are usually shipped within 1-3 days after payment. It may take us longer to ship your order during high volume times. Preorders of the new scent lineup are usually shipped on the first of every month. Any preorders during the month will be shipped within a five days after payment. We provide updates through email, so continue to watch your inbox. We appreciate your patience as we work to ensure you receive your order as soon as possible.

Unfortunately, the answer is no. In the USA, the label guidelines allow any candle that is at least 51% soy can be classified as a soy wax candle. This means these candles can potentially have 49% of paraffin, beeswax, coconut wax, gel wax, palm wax or any other types of wax. There are some blended candles, in which the manufacturer does not enclosed their full wax ingredients. Xincere Candle uses 100% soy wax, indicating our wax to be vegan.